Customer Service

The City & Guilds Level 2 Diploma for Customer Service Practitioners qualification is suitable for anyone who is involved in any customer focused role in any industry.

The objective of the qualification is to support a customer service practitioner role in the workplace, providing the learners the opportunity to learn and evidence their knowledge and skills either as part of an apprenticeship or as a stand-alone qualification.

  • City & Guilds Level 2 Certificate
  • Age 16+
  • Fully funded
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F.A.Q.

Any person who is working in a customer service environment who wishes to have a nationally recognised qualification, be they on an apprenticeship programme or not. Those who are working on the Customer Service Practitioner/Customer Service Specialist Apprenticeship will find this offers support and guidance.

  • Learn from current, on trend working industry professionals with a wealth of experience
  • Fast Track your career
  • Classes are more bespoke with maximum of 10 learners in certain classes
  • All courses guided by highly qualified professional tutors and assessors
  • Experience a working environment in our on site commercial salon
  • Government funded available
  • Payment plans and finance options available
  • Business advice provided in order for you to manifest your dream career

On completion of Level 2 qualification learners may progress in employment and/or to the following City & Guilds qualifications:

  • The Level 3 qualification which will support the Customer Service Specialist Apprenticeship standard
  • Level 3 Diploma in Customer Service
  • Qualifications in other work-related areas (for example Contact Centres, Sales, Social Media, Team leading, Administration, Retail and other technical areas.)
  • An enhanced job role using the skills developed through completion of the qualification into sector specific job roles which contain elements of transferrable customer service skills, potentially including the undertaking of additional sector specific vocational qualifications.

On completion of Level 3 qualification learners may progress in employment and/or to the following City & Guilds qualifications:

  • Higher Apprenticeship in Business & Professional Administration – Level 4
  • ILM Level 4 Diploma in Leadership and Management

Learners could also progress on to an enhanced job role using the skills developed through completion of the qualification into sector specific job roles which contain elements of transferrable customer service skills, potentially including the undertaking of additional sector specific vocational qualifications.